No business, no matter how big or small, should slacken the pace when it comes to customer service. Every year reports on the importance of customer service continue to confirm how vital it is to the success of each and every company. Not prioritizing customer service comes at a high price. For example, a study from NewVoiceMedia demonstrated that firms with poor customer service may lose $62 billion or more
, due to bad customer experiences. If a company wants to be competitive and stay ahead of the curve it must constantly improve customer service. This article will detail the top trends to follow to keep customers happy.