Building Internal Training for Employees

by Barbara Beauregard
11/3/2015 11:12:49 AM

When you hire someone, you usually do it with the idea that they'll be with your company long-term. Keeping them around will also mean creating opportunities for them to grow and enhance their skills. This should require a comprehensive training program for new and existing employees. Here's how to do it.

Internal training contributes to small business success as it offers employers and employees advantages that are unavailable when an employee goes to an external training program or a seminar. On-the-job training not only improves staff skills but ensures employees are ready for the next promotion. Training isn’t just about telling employees how to do something once; in order for it to be successful for your employee and your small business you need to build up a solid internal training program.

The first thing to do is to ensure your executives are on board. If management doesn’t believe in developing, regularly updating and monitoring a formal internal training program, then it will be doomed from the outset. After this, get together with key executives to discuss what the internal training requirements should be, in line with company needs and goals. Once you have defined this, match the needs and goals, with position-related needs and the skills necessary for each employee to achieve these goals. Divide internal training into two sets: soft and hard skill categories. Soft skills is comprised of internal training for activities related to emotional intelligence, such as customer service, managing people etc. Hard skills consists of those which are easily quantifiable such as software skills, machine operation or other specific job procedures. Next you should determine which training each employee requires to excel in their job and make your small business more successful. Although most training should be specific, you might want to include general information training for every employee on the training matrix.

Once you have your plan established, create your small business's internal training matrix on a computer. This should include employee names, job titles and the internal training available. By placing scheduled training dates next to the employee's names, you can use the program as a scheduling and tracking guide. You need a team that will be accountable for training in order for it to be implemented successfully, designate team members to take your program to the next level or hire an independent training company to develop your program. Make sure your internal training is engaging, challenging and interesting. For example, employees are 75% more likely to watch a video than its text-based counterpart. If your training is text-based, it is less likely that your staff will engage with your content.


Once your designated team has created a full internal training scheme based on your needs and goals plus tailored to individual employee needs, implement your training program across your small business and in particular with new hires during their orientation, especially those employees who need specific internal training relating to safety and policy. Make sure you follow up on your internal training program, so you can monitor its success and follow employee growth. You might need to tweak training as the process progresses but you will surely see many benefits.

Additional Resources to Help Grow your Small Business

White Paper

How Mail Services Help Entrepreneurs Succeed

In today's mobile economy, digital entrepreneurs often work from varying locations. While this can help save money and increase agility, it comes with one big drawback:

Read More >
White Paper

Virtual Assistants Provide a Competitive Edge

Countless small business owners rely on remote assistants or offsite receptionists to help with critical organizational duties. While some are content to offload simple tasks to self-employed, stay-at-home support people, others demand more comprehensive services...NULL

Read More >
White Paper

Virtual Assistants & Remote Assistants: A Comparison

While the traditional virtual assistant is likely to work from home, an executive-level virtual assistant is part of a greater brick-and-mortar presence. This fundamental difference opens the door for extensive training opportunities that broaden the professional's support capabilities.

Read More >
White Paper

Overview of Virtual Offices, Executive Suites and Co-Working Spaces

Work has changed. In an age of instant communication, cloud-based applications, and workplace versatility, the era of the traditional office culture has come to an end. Providers of virtual offices, executive suites and co-working spaces have effectively liberated the nation’s work culture, adding dynamic and energizing new choices...

Read More >
White Paper

Part 1 of 4: Introducing the SBA

For entrepreneurs and small business owners, navigating the tricky terrain of creating a sound business plan, forecasting for growth and developing an operative growth strategy can be a major challenge. Fortunately, American entrepreneurs and operators have access to one of the most effective resources in the worldwide market...

Read More >
White Paper

Part 2 of 4: Starting a Small Business

Navigating the complex terrain of creating a sound business plan, forecasting for growth and developing an operative growth strategy can be a challenge for entrepreneurs and small business owners. Fortunately, American entrepreneurs have access to one of the most effective resources in the world via the Small Business Administration (SBA).
... Click to read more

Read More >
White Paper

Part 3 of 4: Managing a Small Business

Congratulations! You have gotten your small business up and running. Now what? This part of our four-part series on leveraging the Small Business Administration to help you launch and manage a small business will focus on the operational aspects of running a business. Whether you need leadership strategies, day-to-day decision making skills
... Click to read more

Read More >
White Paper

Part 4 of 4: Marketing, Sales and Contracting

Understanding marketing and sales as well as the technical complexity of our Internet-driven society gives entrepreneurs a distinct advantage over the competition. This final segment of our four-part report will take a deeper dive into the logistics and philosophy of marketing and sales and their impact on your business success.
... Click to read more

Read More >
White Paper

DIY Marketing Tools

If a business isn’t marketing, its potential customers are not finding it. Small to medium size businesses often struggle with spending hundreds of thousands of dollars on marketing. New DIY marketing tools, however, have eliminated the need to spend astronomical amounts on online and traditional marketing. These tools
... Click to read more

Read More >
White Paper

Virtual Office for Legal Professionals

Law firms (large and small) and solo legal practitioners alike can use virtual office services and spaces to run their entire legal operations or as a supplement to a home office or traditional brick-and-mortar offices. Virtual office services can be particularly useful during trial preparation
... Click to read more

Read More >
White Paper

Finance & Tax Professionals

Finance and tax professionals, whether they work solo or as part of a larger firm, can use virtual office spaces and services to stay on top of their workloads, especially during the busy tax season. Professional virtual office spaces can be particularly useful when back-to-back client meetings are necessary...

Read More >
White Paper

Traveling Entrepreneur

As business people and entrepreneurs continually strive to grow their business, doing so frequently involves traveling around the country to attend networking or tradeshow events, meeting clients and prospects on their own turf, and getting some face-time with colleagues, contractors or employees who may operate in a remote location. Preparation
... Click to read more

Read More >
White Paper

Virtual Office Eguide

Have you ever wondered why some small businesses are successful and others are not and what do these successful companies do to gain an edge over their competition? Through our years of experience
... Click to read more

Read More >