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Top 5 Reasons to Run Your Customer Service Remotely

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By Pramod Raheja   |    November 20, 2013   |    9:37 AM

As you can imagine, there are a variety of benefits to having someone else handle your customer service. In case you’re still pondering the decision, we’re providing you with the Top 5 Reasons to Run Your Customer Service Remotely. Let’s get started!

1. Abolish Turnover

A good customer service provider will have multiple people on their team who know your business, so if one of their people happens to leave the company, you're covered no matter what. Another bonus: if one of their people quits, you won’t be the one dealing with repercussions, which leads me to…

2. No Recruiting

By running your customer service remotely, recruiting is no longer your responsibility. Gone are the days of sifting through piles of unqualified resumes or wasting your precious time interviewing dubious candidates. By handing recruiting over to your CS provider, you’ll have much more time and energy for managing other parts of your business.

3. No Sick Days

Even the healthiest people will get sick now and then. However, your customer service provider should have multiple people on staff who know your business, so if one of them happens to be out with the flu, you won’t be left short-handed.

4. It’s Cheaper!

On Demand staffing structure will save you a ton of money. By taking advantage of a remote CS provider, you will pay just a few hundred dollars or less a month, which starts to look pretty good in contrast with the thousands it would take to hire a full-time assistant. Since you won’t have an extra employee on staff, you’ll also save in terms of insurance and taxes. Hooray!

5. Eliminate the Drama

You won’t have to have that talk with the receptionist about her hanging out on Facebook on your dime. You won’t have to worry about the minutia that comes with running a business—leave that to someone else. Now, you’ll have the time and energy to focus on what matters: growing your business!