Company Name and Brief Description of Product/ Services
Full Circle Lawn Care is located in Belford, NJ and specializes in landscaping and lawn care services.
Challenge
In addition to the large amount of customers Full Circle Lawn Care already had, the business was expanding, and the cliental was going to multiply. When the business initially contacted us, they were looking to get everything in order for the merge. They needed a team of assistant’s to not only assist incoming calls but make outgoing calls, schedule appointments, handle/ create marketing projects, and follow billing and collections processes in order to make the transition as smooth as possible for the business and customers.
The Solution
We inquired with Full Circle about the merge of the business and the processes of the business at the time. We all worked together to create ideas and business solutions that would allow the business to have little to worry about when the merge took place. We currently assist inbound and outbound calls, schedule appointments, welcome new customers by sending letters, assist in marketing materials, and billing processes.
The Results
Full Circle Lawn Care still has their hands full of “grass to grow,” but we assist them in it every day! This client never fails to let a day go by without telling us, “You’re the best.” We were able to help this client better manage the merge of the business and ultimately build relationships with current and new customers.
The Feedback
Intelligent Office® has made a tremendous impact on my company, Full Circle Lawn Care. I really cannot give enough positive feedback about them! They have helped me with everything from setting up appointments (which is extremely necessary due to my busy schedule) to billing (a big undertaking, to say the least). Most importantly, there is always someone to answer my clients’ calls. I deem this invaluable, as I am very concerned with the happiness of my customer. Everyone at Intelligent Office® is always pleasant to deal with and very eager to help. As noted, I am always telling them, “You’re the best” – because they truly are, and I’m so thankful for all they do. I would recommend them highly to any business looking for organization and help! – Tim Hikade - Business Owner – Full Circle Lawn Care, LLC
Frontier Tree Company is located in Middletown, NJ is a family owned and operated tree, shrub and lawn care service.
Challenge
After starting the business I soon realized that I would need a team to help. I was taking calls directly on my cell phone, which got out of control. Clients were calling me all day long. Not only did I need a team just to take the calls, I also needed help with the administrative part of my business. I couldn't maintain all of the work on my own.
The Solution
Upon Kevin coming into the office to find a solution, we were able to reassure him that we could handle everything he didn't want to or have the time to at our office, with our team of administrative assistants. We quickly found an immediate solution for his incoming calls and how we were going to assist them. We were trained on more than just a simple greeting and taking a message. We schedule Frontier's appointments, we type up proposals and invoices, and communicate with his clients like they are our own. After years of working with Kevin and his clients, we have formed a relationship.
The Results
Our client’s ultimate goal was to keep the admin work off of his plate so he could focus more on the core part of his daily business. Not only was the owner able to lessen his load but he was also able to gain a long term team to support him and his clients. We handle all back office tasks for Kevin. He and his clients seem to appreciate having the same team to work with. We helped make Kevin's business run seamlessly all while being offsite.
The Feedback
I've been using the receptionist services at Intelligent Office for many years now and entrust them to handle scheduling all my appointments, writing up my estimates, emailing clients and handling all of my office needs. It has been one of the best decisions I have made for my business. The quality of service is invaluable.
– Kevin, Business Owner - Frontier Tree Company
Challenge
Finest Logistics was looking for a place to "hang their hat." Not only did they need a receptionist to assist in taking calls, they needed an office space to accommodate their current and growing team.
The Solution
Finest Logistics rents a full time executive suite from us and has for many years. We also assist in handling their incoming calls and work with their team everyday.
The Results
Finest Logistics and their team have a place to work, outside of their homes, which helped them put a professional front to the business. Not only was the business owner happy that he had a place for his team to work. He was happy that they were happy with his choice in a space.
The Feedback
I have worked in this building for 10 years. It is a great place with a comfortable atmosphere. All the tenants have been nice to work along side with. The staff are all knowledgeable, friendly and helpful. The location is easy access to the GSP, shopping, bus depot and home. There are plenty amenities on the property including an updated cafeteria with inside and outside seating, a great gym and mail facilities. They also supplement your UBER expense if needed. I only have good words for this building and its location. Come check it out!
Joanne Lockwood - Finest Logistics
