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Do I Need a Virtual Answering Service?

Q: Does my business need a virtual answering service?

A: Yes, if your business needs a professional, reliable first point of contact for clients and prospects that will save you time and money.

What is a virtual call answering service?

A virtual call answering service from Intelligent Office provides a reliable first point of contact from a professional virtual receptionist. The receptionist is a live, local professional who is trained by you on your business operations and expectations. To be clear, our virtual call answering services are not automated or recorded. 

How can a phone answering service help my business?

Business Development: Perhaps the most overlooked value of a phone answering service is its ability to help small businesses grow. The first factor in this is the fact that a call to your business will never be missed. When prospects have a problem, they will often call a business by phone to solve their problem. If that business does not answer their call, or they are forwarded to an automated system, the prospect is likely to move on to a competitor.

In fact, 80 percent of all business goes to the 20 percent of businesses who meet expectations on the first point of contact. With a virtual answering service, you can be sure that each and every prospect is met with a professional and reliable member of your team.

The second factor in fostering business development is that our receptionists are a true extension of your business. They are members of your local community and trained on your business expectations. That familiarity with your business helps build relationships with clients and prospects, boosting customer satisfaction and even increasing sales.

Flexibility: A phone answering service offers flexibility in a couple of different ways. First, our services are customized for your budget and business needs. If your full-time receptionist is unavailable, you’re able to utilize our services on-demand and for as long as needed. Our virtual receptionists also are available for full-time use – answering every call that comes into your business.

Second, a phone answering service gives business owners the flexibility to tackle other initiatives. As a small business grows, business owners can find themselves tied up fulfilling multiple roles. A virtual answering service takes administrative duties off of the owner’s plate, allowing them to focus on providing quality service for clients and strategizing for business growth.     

Cost Savings: One of the most concrete benefits of a call answering service is the cost savings. Intelligent Office phone answering services include all of the services of a full-time receptionist at a fraction of the cost.

Full-time employees require full-time pay, benefits, sick days, and vacation time. Where a full-time employee costs $15-25 per hour, phone answering services come in at just $1-2 per hour depending on your specific needs. For small businesses with limited resources, these cost savings can go a long way in developing their services.   

     

If you’re interested in how Intelligent Office’s phone answering services can help your business, get a quote today!

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