While you need talented employees to scale your business, hiring and retaining dedicated staff members isn’t easy. It’s also time-consuming and costly. To complicate things further, as a small business or startup, your company likely needs to take advantage of any cost savings measure available.
This is especially true of receptionists and/or secretaries. These team members can be crucial to success. They answer the phones and keep the office organized and running smoothly, but many small businesses don’t need a full-time (or even part-time) receptionist or secretary.
Luckily, there’s a middle ground between between hiring a full-time staff member and forgoing extra help completely. They’re called virtual assistants or virtual receptionists, and they can help keep your business on track while you work hard to take things to the next level.
The most popular way businesses utilize virtual reception and assistant services is phone answering.
Clients, customers and prospects want to speak with a real person when they call your company. With a virtual receptionist, you know that every single call will be answered by a knowledgeable person who understands your business. To the caller’s perspective, they’re just another person on your team. At Intelligent Office (IO), we take it a step further by offering localized virtual reception services based out of cities across the United States and Canada. Learn more about outsourced vs. local virtual reception services here.
Phone answering via a virtual receptionist is also a perfect solution for business owners who travel frequently, When you have someone available to field calls, you can focus on landing a new deal, or simply take some time to decompress on the plane.
Pricing for virtual receptionists and assistants is flexible by nature. You only pay for the time worked, which means you never have to worry about keeping someone busy enough to justify their salary.
If there are no phone calls to answer, scheduling to coordinate or mail to receive, you won’t receive an invoice for your assistant’s time. This is great for small businesses that don’t receive a lot of calls, or who simply can’t justify the cost of a dedicated office receptionist.
Replacing your receptionist or secretary with a virtual solution also makes the administrative side of things easier. You don’t have to worry about payroll taxes, workers’ compensation, federal and state withholdings or any of the other taxes associated with hiring your own employees.
Everything tax-related is handled by the company employing the virtual assistant. You’ll be billed by the company itself, most likely on a monthly basis.
When you partner with a virtual office services provider, like IO, you also get expert help finding the right person for the job. We’ll help you figure out exactly what your company needs most, so that you can get back to work growing the company.